Terms of Service

Welcome to the Grateful Pet website (the “Site”). Grateful Pet provides its services to you subject to the following conditions. Before you may use the Site, you must read and accept all of the terms and conditions in, and linked to, this Terms of Service (“TOS”). This TOS is effective upon acceptance. Use of any functionality of the Site constitutes acceptance of this TOS. If this TOS conflicts with any other document, the TOS will control for the purposes of usage of the Site. You may only use certain portions of the Site if you are a Grateful Pet registered buyer or seller. If you do not agree to be bound by this TOS, you may not use the Site in any way.

  1. Description of Services.

In the Site, Grateful Pet provides users with access to sales of pet items online (the “Service”). You are responsible for obtaining access to the Site, and that access may involve third-party fees (such as Internet service provider or airtime charges). In addition, you must provide and are responsible for all equipment necessary to access the Site.

  1. License and Site Access.

Grateful Pet grants you a limited license to access and make personal use of the Site and the Service. This license does not include any downloading or copying of account information for the benefit of another vendor or any other third party; caching, unauthorized hypertext links to the Site or the framing of any Content available through the Site; uploading, posting, or transmitting any content that you do not have a right to make available (such as, but not limited to, the intellectual property of another party); uploading, posting, or transmitting any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; any action that imposes or may impose (in Grateful Pet’s sole discretion) an unreasonable or disproportionately large load on Grateful Pet’s infrastructure; or any use of data mining, robots, or similar data gathering and extraction tools. You may not bypass any measures used by Grateful Pet to prevent or restrict access to the Site. Any unauthorized use by you shall immediately terminate the permission or license granted to you by Grateful Pet.

  1. Membership Eligibility.

The Site and Services are not available to minors under the age of 18 or to any users suspended or removed from the system by Grateful Pet for any reason. Additionally, you are prohibited from selling, trading, or otherwise transferring your Grateful Pet account to another party. If you do not qualify, you may not use the Grateful Pet Service or the Site.

  1. Your Account

In consideration of your use of the Site, you represent that you are of legal age to form a binding contract and are not a person barred from receiving services under the laws of the United States or other applicable jurisdiction. You also agree to provide true, accurate, current and complete information about yourself as prompted by the Site’s registration form. If you provide any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or Grateful Pet has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Grateful Pet has the right to suspend or terminate your account and refuse any and all current or future use of the Site and Services (or any portion thereof). You are responsible for maintaining the confidentiality of your account information and password, and for restricting access to your account. You agree to accept responsibility for all activities that occur under your account or password. Because of this, we strongly recommend that you exit from your account at the end of each session. You agree to notify Grateful Pet immediately of any unauthorized use of your account or any other breach of security. Grateful Pet reserves the right to refuse service, terminate accounts, or remove or edit content at any time in its sole discretion.

  1. Description of Grateful Pet products, and services:

Grateful Pet provides users with a simple way to manage their ongoing pet food purchases. We strive to provide the best service, prices and experience. If at any time during your membership in our program you would like to change, or cancel your order(s), you may do so immediately by speaking with a Grateful Pet representative.

  1. Submitted Content.

By submitting any unsolicited information and materials, including comments, ideas, questions, designs, and other similar communications (collectively, “Unsolicited Information”) to Grateful Pet through the Site, you agree to be bound by the following terms and conditions. If you do not agree with these terms and conditions, you should not provide any Unsolicited Information through the Site. All Unsolicited Information will be considered NON-CONFIDENTIAL and NON-PROPRIETARY. Grateful Pet, or any of its affiliates, may use such communication or material for any purpose whatsoever, including, but not limited to, reproduction, disclosure, transmission, publication, broadcast, and further posting. Further, Grateful Pet and its affiliates are free to use any ideas, concepts, know-how, or techniques contained in any communication or material you send to the Site for any purpose whatsoever, including, but not limited to, developing, manufacturing, and marketing products. By submitting any Unsolicited Information, you are granting Grateful Pet a perpetual, royalty-free and irrevocable right and license to use, reproduce, modify, adapt, publish, translate, distribute, transmit, publicly display, publicly perform, sublicense, create derivative works from, transfer and sell such Unsolicited Information and to use your name and other identifying information in connection with such Unsolicited Information.

  1. Disclaimer of Warranty.

YOU ACKNOWLEDGE AND AGREE THAT THE SITE, SERVICES, CONTENT AND ALL PRODUCTS PURCHASED VIA THE SITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. NONE OF THE GRATEFUL PET PARTIES GUARANTEES THE ACCURACY, COMPLETENESS, TIMELINESS, RELIABILITY, SUITABILITY OR USEFULNESS OF ANY PORTION OF THE SITE, SERVICES, CONTENT OR PRODUCTS PURCHASED VIA THE SITE. NONE OF THE GRATEFUL PET PARTIES WARRANT THAT THE SITE WILL BE UNINTERRUPTED OR ERROR FREE OR THAT THIS SITE, ITS SERVER OR ANY FILES AVAILABLE FOR DOWNLOADING THROUGH THE SITE ARE FREE OF COMPUTER VIRUSES OR OTHER HARMFUL ELEMENTS. YOU EXPRESSLY AGREE THAT THE ENTIRE RISK AS TO THE SITE, SERVICES, CONTENT AND ALL PRODUCTS PURCHASED BY YOU VIA THE SITE IS ASSUMED SOLELY BY YOU. NONE OF THE GRATEFUL PET PARTIES MAKE ANY, AND HEREBY SPECIFICALLY DISCLAIM, ANY AND ALL, REPRESENTATIONS, ENDORSEMENTS, GUARANTEES, AND WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE SITE, SERVICES, CONTENT OR THE PRODUCTS PURCHASED VIA THE SITE, INCLUDING WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT OF THIRD-PARTY RIGHTS. YOUR SOLE AND EXCLUSIVE REMEDY FOR DISSATISFACTION WITH THE SITE, SERVICES, CONTENT OR PRODUCTS PURCHASED VIA THE SITE IS TO STOP USING THE SITE AND SERVICES.

Grateful Pet attempts to be as accurate as possible with products descriptions and prices. However, Grateful Pet does not warrant that product descriptions or prices are accurate. In the event that a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from Grateful Pet’s suppliers, Grateful Pet shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. Grateful Pet shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit or debit card has been charged.

  1. Limitation of Liability.

YOU EXPRESSLY UNDERSTAND AND AGREE THAT GRATEFUL PET AND ITS SUBSIDIARIES, AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, PARTNERS AND LICENSORS (EACH, A “GRATEFUL PET PARTY”) SHALL NOT BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF GRATEFUL PET HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM USE OF THE SITE, CONTENT, SERVICES OR PRODUCTS PURCHASED VIA THE SITE.

You agree to indemnify, defend and hold the Grateful Pet Parties harmless from any claim or demand, including reasonable attorneys’ fees, or arising out of or related to your breach of this TOS, your use of the Site or Services, or your violation of any law or the rights of a third party.

  1. Electronic Communication.

When you use the Site or send emails to Grateful Pet, you are communicating with Grateful Pet electronically. You consent to receive communications from Grateful Pet electronically. Grateful Pet will communicate with you by email or by posting notices on the Site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

The Site or third parties may provide links to other World Wide Web sites or resources. Because Grateful Pet has no control over such sites and resources, you acknowledge and agree that Grateful Pet is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible or liable for any content, advertising, products or other materials on or available from such sites or resources. You further acknowledge and agree that Grateful Pet shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource.

  1. Access To Password Protected/Secure Areas.

Access to and use of password protected and/or secure areas of the Site is restricted to authorized users only. Unauthorized individuals attempting to access these areas of the Site may be subject to prosecution.

  1. How Does Grateful Pet Gather and Use Information?
  • Cookies are pieces of data assigned by a web server that uniquely identify the browser on your PC. Websites typically use temporary cookies called “session” cookies to ensure that you are recognized when you move from page to page within one site and that any information you have entered is remembered. For example, if an e commerce site did not use session cookies then items placed in a shopping basket would disappear by the time you reach the checkout. Websites also use cookies called “persistent” cookies to enable a website to remember you on subsequent visits, speeding up or enhancing your experience of services or functions offered. Grateful Pet may install both persistent and session cookies when a user arrives at the Site. Cookies enable our systems to gather information about your navigational patterns through the site. Viewers have the option to accept or disable cookies at any time through their browsers. Visit the “help” portion of your toolbar for more information. If you block or refuse to accept cookies, or delete cookies between visits to the site, you may not be able to access or use certain features or functions of the Site.
  • Server Statistics. We collect general statistics to track user trends on our Site. These statistics include hits to our server, the types of browsers used to access our Site, page views, and navigational patterns. The information that is collected in this manner does NOT provide us with any personally identifiable information about our users. It helps us track “where” our users are coming from. This allows us to pinpoint high traffic areas and determine the most effective ways to communicate with our users. As part of that ongoing analysis, Grateful Pet also uses devices called “web beacons” to help us identify when emails sent to you have been received and read. In order to prevent the introduction of viruses and hackers into the Grateful Pet site we may collect information, such as IP addresses, into a log file to be used to identify potential hackers of the Grateful Pet site.
  • Personal Information You Provide Us. For the purposes of this Privacy Policy, “Personal Information” is any information that identifies you, would enable someone to contact you, or that describes your relationship with Grateful Pet. Personal Information includes, but is not limited to, credit card information that you provide to us in order to conduct a transaction via the Site. We collect and store Personal Information when you register to use our Site, ask a question, complete a form, conduct a transaction, or send us an email. While you are not required to submit any information to our Site, if you do not provide the requested information, you may not be able to access or use some of the features and functions of our Site and we may not be able to provide you with certain services. Grateful Pet uses your Personal Information to complete transactions, respond to your requests, deliver the products and services you request, and notify you of promotions, updates, or special offers that we think may interest you. If you are already receiving Grateful Pet.com emails and no longer wish to receive such communications, simply follow the “unsubscribe” instructions that appear in every Grateful Pet.com e-email, or contact us through the preference center to modify subscriptions.
  1. What Security Procedures Does Grateful Pet Use To Protect Personal Information?

We take commercially reasonable steps to protect your Personal Information from loss, misuse, and unauthorized access, disclosure, alteration or destruction. However, no Internet or e-mail transmission is ever fully secure or error free. Please keep this in mind when disclosing any Personal Information to us or to any other party via the Internet or through e-mail.

  1. Will Grateful Pet Disclose The Information It Collects To Outside Parties?
  • We may share your information, including Personal Information, to third parties, as set forth below:
  • Agents, Consultants and Related Third Parties: We, like many businesses, sometimes hire other companies to perform certain business-related functions. Examples include mailing information, maintaining databases and processing payments. When we employ another company to perform a function of this nature, we only provide them with the information that they need to perform their specific function.
  • Advertisers: We may aggregate Personal Information with Personal Information of other users of the site, and disclose such information in a non-personally, or personally identifiable manner to advertisers and other third parties for marketing and promotional purposes. In these situations, we may disclose to these entities any information that could be used to identify you personally.
  • Legal Requirements: We may disclose Personal Information if required to do so by law or in the good faith belief that such action is necessary to (a) comply with a legal obligation, (b) protect and defend our rights or property, (c) act in urgent circumstances to protect the personal safety of users of the Site or the public, or (d) protect against legal liability.
  • Business Transfers: As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, Personal Information may be part of the transferred assets.
  1. Consent To Processing In The United States.

By providing any Personal Information to us, all users, including, without limitation, users in Canada and the member states of the European Union, fully understand and unambiguously consent to this Privacy Policy and to the transfer of such Personal Information across international borders in accordance with Grateful Pet’s standard operations, including the collection, storage, and processing of such information in the United States of America.

  1. Modification and Notification of Changes.

Grateful Pet reserves the right to make changes to the Site, related policies and agreements, this TOS at any time. If Grateful Pet makes a material modification to this TOS, it will notify you by displaying a prominent announcement above the text of this TOS, as appropriate, for thirty (30) days, and you agree that such notification shall be sufficient notification of such changes.

After notice of a modification to the TOS has been posted for 30 days, the notice will be removed and a brief description of the modification and the date that it went into effect will be placed in the Historical Modifications section at the end of the TOS. If you have not used the Site for more than 30 days, you should check these two sections for any modifications to the TOS prior to any further use of the Site. If you choose to continue using the Site after any such changes have been made, you agree that by doing so you will be deemed to accept the new TOS, as relevant.

  1. Intellectual Property Rights.

The trademarks, logos and service marks (“Marks”) displayed on the Site are the property of Grateful Pet and other parties. Users are prohibited from using any Marks for any purpose including, but not limited to use as metatags on other pages or sites on the World Wide Web without the written permission of Grateful Pet or such third party which may own the Marks. All information and content available on or through the Site, including, without limitation, any software programs, (“Content”) is protected by copyrights, trademarks, trade secrets, patents or other proprietary rights and is the property of Grateful Pet. You agree to comply with all intellectual property laws and you shall not encumber any interest in, or assert any rights to, the Content. You are prohibited from modifying, copying, distributing, transmitting, displaying, publishing, selling, licensing, creating derivative works or using any Content available on or through the Site for commercial or public purposes.

  1. Procedure for Claims of Intellectual Property Infringement.

Grateful Pet respects the intellectual property of others, and we ask our users to do the same. Grateful Pet may, in appropriate circumstances and at its discretion, disable and/or terminate the accounts of users who may be infringing the intellectual property of a third party. If you believe that your work has been copied in a way that constitutes copyright infringement, or your intellectual property rights have been otherwise violated, please provide Grateful Pet the following information:

  • an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property interest;
  • a description of the copyrighted work or other intellectual property that you claim has been infringed;
  • a description of where the material that you claim is infringing is located on the Site;
  • your address, telephone number, and email address;
  • a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
  • a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner’s behalf.
  1. Survival of Terms After Agreement Ends.

Notwithstanding any other provisions of this TOS, or any general legal principles to the contrary, any provision of this TOS that imposes or contemplates continuing obligations on a party will survive the expiration or termination of this TOS.

If any of these conditions are deemed invalid, void, or for any reason unenforceable, the parties agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the unenforceable condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition. From time to time Grateful Pet may offer special promotional offers which may or may not apply to your Grateful Pet account. You agree to be bound by any additional terms and conditions for these special offers. Headings are for reference purposes only and do not limit the scope or extent of such section. This TOS and the relationship between you and Grateful Pet will be governed by the laws of the State of Indiana without regard to its conflict of law provisions. You and Grateful Pet agree to submit to the personal jurisdiction of the federal and state courts located in the State of Indiana with respect to any legal proceedings that may arise in connection with this TOS. The failure of Grateful Pet to act with respect to a breach by you or others does not waive its right to act with respect to subsequent or similar breaches. Except as otherwise expressly provided in this TOS, there shall be no third-party beneficiaries to this TOS. This TOS and any other document linked to from this TOS, constitutes the entire agreement between you and Grateful Pet and governs your use of the Site and Services, superseding any prior agreements between you and Grateful Pet with respect to the Site and Services.

  1. Refund

If you’re not satisfied with a product purchased it must be in its original packaging and in new or salable condition within 30 days from purchase. You’ll receive a credit with Grateful Pet for the appropriate amount to use for future in-store purchases and cannot be redeemed for cash.

  1. Shipping:

Grateful Pet is a delivery service within the Indianapolis Metro Area.  We do no ship products outside the Indianapolis metro area.

Grateful Pet’s personnel for notice of claims of copyright or other intellectual property infringement can be reached as follows:

By mail:

Grateful Pet LLC
6847 Trailside Drive

Avon, IN 46123

Grateful Pet may update this mailing address from time to time. You agree that changes to this mailing address shall not constitute a modification to this TOS for the purposes of Section 17.

If you have any questions regarding your order, our policies, or anything else please don’t hesitate to contact us here.